Shipping policy
Last updated 13 October 2026
Every APEX PC Build machine can be collected in person, delivered locally around Adelaide, or shipped anywhere in Australia by insured courier. You choose the option when you order, and we confirm the cost and timing before you pay.
Pickup
Pickup is free from our location in 5085, Adelaide. We will arrange a time with you once your order is confirmed. The exact address is shared when the pickup is booked.
Local delivery
We deliver around the Adelaide metro area for a small fee, quoted when you order and based on distance. Local deliveries are handed over in person.
Shipping Australia-wide
Interstate and regional orders are sent by a tracked, insured courier service. Shipping is quoted per order, because the cost depends on the size and weight of the machine and where it is going. You will receive the tracking details as soon as your order is dispatched.
Delivery times are set by the courier. As a guide, after dispatch:
| Destination | Estimated delivery |
|---|---|
| SA, VIC, NSW and ACT metro | 2–5 business days |
| QLD metro | 3–6 business days |
| WA, TAS, NT and regional areas | 5–10 business days |
These are estimates, not guarantees. Deliveries can take longer over Christmas and New Year, Easter, the end of the financial year and other busy periods.
How we pack your PC
Every machine is prepared for travel before it leaves: internal components are secured, and the system is boxed with protective padding so it arrives in the condition it was listed in. Any accessories are packed separately in the same box.
Damage in transit
Every courier shipment is insured. Please inspect your order when it arrives. If anything is damaged, contact us as soon as possible, ideally within 48 hours, with photos of:
- the outer box,
- the packaging inside it, and
- the damage to the machine.
We will handle the claim with the courier and arrange a repair, replacement or refund. Please keep the box and packaging until the claim is settled.
Questions
For shipping questions, or to arrange pickup or delivery, email huylegia676@gmail.com or call or text 0415 520 268. See also our refund and warranty policy.